Privacy Policy
A legal disclaimer
This Privacy Policy does not constitute a contractual agreement. While we strive to ensure that all information contained herein is accurate and up to date, we do not accept any liability for errors or omissions.
By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy. Nothing in this document limits your statutory rights under UK data protection laws.
Privacy Policy - the basics
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our serviced accommodation services or visit our website.
This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
This website is operated by Santola Homes, the data controller responsible for your personal data. We are registered with the Information Commissioner’s Office (ICO).
What Information We Collect
We may collect and process the following data about you:
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Name
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Contact details (email, phone number, address)
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Payment information (processed securely by third-party payment providers)
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Booking details
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Communication and correspondence
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IP address and browser information (if using the website)
How We Use Your Data
We use your personal data to:
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Manage your booking and provide accommodation services
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Issue invoices and receipts
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Communicate with you about your reservation
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Meet legal and regulatory obligations
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Improve our services and website experience
Legal Basis for Processing
We only process your personal data where we have a legal basis to do so. These may include:
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Your consent
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To fulfil our contract with you
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Compliance with legal obligations
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Our legitimate interests in running and improving our business
Sharing Your Data
We do not sell or rent your data. We may share your data with:
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Payment processors
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Booking platforms (e.g., Airbnb, Booking.com)
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Legal or regulatory authorities if required by law
Data Storage and Security
Your data is stored securely and only for as long as necessary. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
Your Rights
You have the right to:
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Access your personal data
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Request correction or deletion
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Object to processing
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Withdraw consent
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Lodge a complaint with the ICO
To exercise any of your rights, contact us at info@santolahomes.com.
Cookies
Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at info@santolahomes.com.
